Creality SupportContact Details
Every phone number, email address, live chat link and service hour for Creality support — worldwide. We've compiled every regional contact into one place so you don't have to hunt for it.
Independent resource — not affiliated with Creality. This page is maintained by Creality Hub as a convenience directory. All contact details link to or are sourced from official Creality properties. For direct official support, visit creality.com or support.creality.com.
Creality Contact Details by Country
Phone numbers, email addresses and service hours for each region. Click a region to expand.
WhatsApp & Live Chat
Fastest way to reach a real person. Live chat is available on the official Creality website during business hours.
Creality's official store at store.creality.com offers a live chat widget ("Online Services" button in the bottom-right corner) during business hours. The Facebook Support page @crealitysupport also connects directly to WhatsApp and is widely cited as the most responsive support channel.
Creality Social Media & Community
Official Creality channels across social platforms — useful for support, tutorials, community help and product news.
Creality Warranty Terms
Key warranty and return terms for purchases from the official Creality store (store.creality.com). Purchases through third-party resellers may differ.
Always contact cs@creality.com before shipping a return. Unauthorized returns to the US address may not be processed. Refund processing takes approximately 15 working days after the item is received.
Help Yourself First
Most issues can be resolved quickly using Creality's official documentation and community resources.
Creality Support — Frequently Asked Questions
What is the Creality customer service email?
The primary after-sales email is cs@creality.com. For pre-sales or order questions in the US, use store@creality.com. Technical support queries can go to techsupport@creality.com.
How do I contact Creality support in the US?
Call the US toll-free number +1 833 513 5012 (weekdays 9AM–9PM CST, weekends 9AM–6PM CST), email cs@creality.com, or message the WhatsApp support line at +86 190 0756 9370.
Does Creality have live chat?
Yes. Live chat is available via the "Online Services" button on store.creality.com during business hours. The Facebook page @crealitysupport also connects to WhatsApp for near-instant support.
How long does Creality take to respond to emails?
Creality targets a 24–48 hour email response time. During peak periods or Chinese public holidays this can extend. The Facebook Support page (@crealitysupport) is generally faster for urgent issues.
Where do I submit a Creality support ticket?
Visit support.creality.com to submit a ticket. You can also track your ticket history in your creality.com account under Account → Help → History Ticket.
What is Creality's phone number in Australia?
The Creality AU phone number is +61 1925 423 291, available Monday–Friday 10AM–5:30PM AEST. Creality AU is the exclusive authorized Asia-Pacific agent.
How do I contact Creality for warranty or returns?
Email cs@creality.com before shipping anything back. The US returns address is 1701 Massey Tompkins Road, Unit 101, Baytown, TX 77521. Standard machine warranty is 12 months.
Is there a Creality support number for the UK?
The UK does not have a dedicated local number. Email store.uk@creality.com for store/pre-sales queries or cs@creality.com for after-sales support. Response within 24–48 hours.
Does Creality have a community forum?
Yes — forum.creality.com is the official community forum. There is also an active subreddit at r/Creality and a Discord server at discord.com/invite/creality.
What is the Creality Brazil support contact?
Brazil has a dedicated toll-free line: 0800 892 4077 (9AM–6PM BRT) and a dedicated email cs.br@creality.com. WhatsApp support for Brazil is +86 173 2448 3368.
Need More Help?
If you can't resolve your issue through the contacts above, the Creality Support Portal is your best next step. You can also find troubleshooting guides for every printer model on the Creality Wiki.